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Frequently asked questions
Short answers about products, shipping, returns, and how to reach the store.
What does Jacobs sell?+
Ladies and gents shoes, slippers, wallets, handbags, and a small range of related accessories.
Do you ship across the USA?+
Yes. Online orders ship to addresses in the United States from the Kansas City store.
Where is the store?+
We are at 2010 East 19th Street, Kansas City, MO 64127.
How do I check sizing?+
Each product page lists available sizes. For fit advice, call (505) 417-9486 or email hello@jacobsshoesbags.com with the product name and the size you usually wear.
What is your return policy?+
Returns depend on timing and condition. Read the Returns page before you send anything back, or contact the store if you are unsure.
Can I pay online today?+
You can complete a checkout draft on the site. Card charges are not processed until a payment provider is connected. To place a live order now, call or email the store.
Do you hold items for pickup?+
Call (505) 417-9486 during store hours to ask about holding a size or color for pickup in Kansas City.